BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv7.34.2//EN
X-ORIGINAL-URL:https://supportstaffordshire.org.uk/
X-WR-CALNAME:Support Staffordshire
X-WR-CALDESC:Countywide Support for the Voluntary, Community and Social Enterprise (VCSE) sector
X-WR-TIMEZONE:Europe/London
BEGIN:VTIMEZONE
TZID:Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T020000
RRULE:FREQ=YEARLY;BYMONTH=03;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=4SU
END:STANDARD
END:VTIMEZONE
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-327efb45357264e0d764058cad59bba0@supportstaffordshire.org.uk
DTSTART;TZID=Europe/London:20261111T093000
DTEND;TZID=Europe/London:20261111T113000
DTSTAMP:20260812T113926Z
CREATED:20260812
LAST-MODIFIED:20260812
PRIORITY:5
SEQUENCE:8
TRANSP:OPAQUE
SUMMARY:Supportive Communities: Managing Difficult Conversations
DESCRIPTION:This is a 2 hour FREE online session delivered by Support Staffordshire, working in partnership with Staffordshire County council.\nWho should attend:\nStaff working in Community Help Points or community hubs, Support Staffordshire Locality Development Officers and Community Champions, who wish to enhance their skills, confidence and personal impact in managing difficult conversations.\nOverview:\nParticipants will learn about and reflect on different strategies and skills for managing difficult conversations, both over the phone and in person.\nThe session will cover:\n\nSetting and maintaining healthy boundaries with customers\nEffective communication styles and exploring active listening skills\nManaging emotions during challenging interactions\nPractical techniques to support constructive conversations\nHow to end difficult conversations positively, for both parties.\n\nTraining certificates will be provided.\nFor details of the other sessions in this series visit : https://www.supportstaffordshire.org.uk/events/upcoming-training\n\n
URL:https://supportstaffordshire.org.uk/calendar/supportive-communities-managing-difficult-conversations/
ORGANIZER;CN=Support Staffordshire Training:MAILTO:training@supportstaffordshire.org.uk
CATEGORIES:Community,Organisations,Supportive Communities,Volunteering
LOCATION:ONLINE via Zoom
ATTACH;FMTTYPE=image/png:https://supportstaffordshire.org.uk/wp-content/uploads/2023/10/Staffordshire-County-Council.png
END:VEVENT
END:VCALENDAR