Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are implementing a new service for Birmingham residents – GAIN (Guidance, Advice, Information and Network). The service provides ongoing person-centered information, advice, and guidance to help adults aged 25+ including singles, couples and older adults 65+ with support needs to maintain accommodation, improve health and wellbeing, and set achievable goals, preventing the need for crisis intervention.
Supporting people across the 4 main quadrants of Birmingham (South, East, North, West & Central), the service will provide accessible information, advice and guidance through a range of channels that include telephone, web, and face to face from multiple community outreach venues.
The service will provide personalized practical support that includes assisting vulnerable people to navigate and gain access to appropriate resources and networks within their local area, for example, healthcare, debt advice, and employment.
We are looking to recruit for the following posts:
- Service Manager
The role will be to lead and manage a team of Community Advisors/Assessor ensuring the delivery of high quality personalised support to improve the health and wellbeing of multiple disadvantaged adults living within Birmingham. You will work alongside multi-agency teams and in collaboration with our delivery partner Age UK Birmingham to ensure equitable service provision from community outreach locations across the City. You will ensure close monitoring of service delivery gathering and reporting data in line with contractual obligations.
- Salary: £33,000 FTE
- Hours: 37.5 hrs/wk
- Location: Hybrid (Birmingham outreaches and from home)
2. Community Assessor for Multiple Needs
The role will be to provide an effective and efficient triage and advice service to members of the public through all delivery channels, predominantly telephone. You will be the first point of contact into the GAIN project and represent the organisation to the highest standard.
- Salary: £23,400 FTE
- Hours: 37.5 hrs/wk
- Location: Hybrid (outreaches across Birmingham and from home)
3. Community Advisors for Multiple Needs x 4 (1 advisor per quadrant)
Community Advisors for Multiple Needs will provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing. You will work within one of Birmingham’s 4 main quadrants (Birmingham North, Birmingham South, Birmingham East, Birmingham West & Central) delivering advice and support from accessible outreach locations.
- Salary: £23,400 – £24,822 FTE
- Hours: 37.5 hrs/wk
- Location: Hybrid (outreach venues across one of the four quadrants and from home)
For full details please visit our website – https://www.citizensadvicemidmercia.org.uk/vacancies/#apply
