Are you passionate about helping others and making a positive impact? Citizens Advice Mid Mercia is looking for dedicated Help to Claim Adviser to join our team.
What We Do:
We offer free, confidential, and impartial advice that empowers people to solve their problems. No matter the issue, we\’re here to help. With a trusted brand and high-quality research, we make a real difference in the lives of those who rely on us.
About the Role:
You’ll provide essential benefits advice to the public, helping them navigate the Universal Credit system. Your role will involve:
- Answering phone inquiries
- Supporting clients in completing Universal Credit claims
- Using Citizens Advice resources to provide accurate information
- Researching options and implications for clients
- Conducting interviews using active listening skills
Why Join Us?
- Make a Difference: You\’ll directly help people navigate the benefits system.
- No Experience Required: We provide comprehensive training and support.
- Supportive Environment: You\’ll work in a friendly and collaborative team.
- Work-Life Balance: Hybrid/remote working options.
What We\’re Looking for:
- Excellent communication skills.
- Strong time management and attention to detail.
- Ability to work independently and maintain accuracy.
- Experience working with the public and diverse clients.
- Commitment to confidentiality and sound judgment.
Benefits:
- 28 days’ annual leave + bank holidays (pro-rata)
- Full advice training to AQS standard
- Opportunities for further training and development
- Internal progression opportunities
- Supportive environment
- Option to buy/sell holiday allowance (subject to approval)
- Paid DBS check (if applicable)
- 5% pension contributions
- 3 months’ full pay maternity leave (upon meeting criteria)
- wellbeing support
The essentials:
- Salary – £22,308 per annum
- Hours – 37.5 hours per week
- Hybrid Working – mainly from home with occasional travel to one of our offices for meetings and training
- Contract – fixed term until 31 December 2025 with possible extension depending on funding
How to Apply:
Visit our website (https://www.citizensadvicemidmercia.org.uk/vacancies/#apply) for a full job description, person specification, and candidate guide.
Apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)
Closing Date: when a suitable candidate is found.
Thank you for your interest!
The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. Please do not be discouraged from applying for other positions within our organisation.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
