Training and Development Officer

Salary:

From £24,000- £26,000 FTE (dependent on experience)

Hours:

30 hours per week

Contract:

Permanent

Location:

Based in Staffordshire South West and working across Stafford Borough, Cannock Chase and South Staffordshire districts.

The Role

Reporting to the Head of Services, the Training and Development Officer is a support role responsible for the induction, learning and development of new staff and volunteers and to deliver internal training as part of the organisation’s Learning and Development Team. To monitor the progress of staff and volunteers along their learning journey and to assess their competency in relation to Citizens Advice requirements and standards, and to work closely with service managers to help maintain quality of advice. If you have advice experience, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

Applicants need to be:

Computer-literate, although training on our case recording systems will be given.
Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Be confident and adaptable with a commitment to working in a busy multi skilled team.
Experienced in providing remote advice from home.
Confident in working to performance targets.
Have the ability to plan and organise your work

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues – and we show that in what we offer. These range from hybrid working arrangements upon successful completion of probation and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

How to apply

For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/