Are you passionate about helping others and making a positive impact? Citizens Advice Mid Mercia is looking for dedicated Help to Claim Advisors to join our team.
What We Do:
We offer free, confidential, and impartial advice that empowers people to solve their problems. No matter the issue, we\’re here to help. With a trusted brand and high-quality research, we make a real difference in the lives of those who rely on us.
About the Role:
You’ll provide essential benefits advice to the public, helping them navigate the Universal Credit system. Your role will involve:
- Answering phone inquiries
- Supporting clients in completing Universal Credit claims
- Using Citizens Advice resources to provide accurate information
- Researching options and implications for clients
- Conducting interviews using active listening skills
Why Join Us?
- Make a Difference: You\’ll directly help people navigate the benefits system.
- No Experience Required: We provide comprehensive training and support.
- Supportive Environment: You\’ll work in a friendly and collaborative team.
- Work-Life Balance: Hybrid/remote working options available (subject to approval).
What We’re Looking for:
- Excellent communication skills.
- Strong time management and attention to detail.
- Ability to work independently and maintain accuracy.
- Experience working with the public and diverse clients.
- Commitment to confidentiality and sound judgment.
Benefits:
- 28 days’ annual leave + bank holidays (pro-rata)
- Full advice training to AQS standard
- Opportunities for further training and development
- Internal progression opportunities
- Supportive environment
- Option to buy/sell holiday allowance (subject to approval)
- Paid DBS check (if applicable)
- 5% pension contributions
- 3 months’ full pay maternity leave (upon meeting criteria)
- wellbeing support
The essentials:
- Salary – £22,308 per annum
- Hours – 37.5 hours per week
- Hybrid Working – mainly from home with occasional travel to one of our offices for meetings and training
- Contract – fixed term until 31 December 2025
How to Apply:
Visit our website (https://www.citizensadvicemidmercia.org.uk/vacancies/#apply) for a full job description, person specification, and candidate guide.
Apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: Rolling recruitment program starting September – November 2024 (may close earlier if suitable candidates are found).
Interview Start Date: w/c 2 Sept 2024
Thank you for your interest!
The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. Please do not be discouraged from applying for other positions within our organisation.
