Supportive Communities: Managing Difficult Conversations

This is a 2 hour FREE online session delivered by Support Staffordshire, working in partnership with Staffordshire County council.

Who should attend:

Staff working in Community Help Points or community hubs, Support Staffordshire Locality Development Officers and Community Champions, who wish to enhance their skills, confidence and personal impact in managing difficult conversations.

Overview:

Participants will learn about and reflect on different strategies and skills for managing difficult conversations, both over the phone and in person.

The session will cover:

• Setting and maintaining healthy boundaries with customers
• Effective communication styles and exploring active listening skills
• Managing emotions during challenging interactions
• Practical techniques to support constructive conversations
• How to end difficult conversations positively, for both parties.

Training certificates will be provided.

For details of the other sessions in this series visit : https://www.supportstaffordshire.org.uk/events/upcoming-training