Role:
General Adviser
Salary:
up to £24,600 FTE (dependent on experience)
Hours:
18 hours per week
Contract:
Permanent
Location:
Based in Staffordshire South West and working across Stafford Borough, Cannock Chase and South Staffordshire districts, the role is currently a blend of office and home-working.
The Role
You will provide comprehensive advice and support to clients face-to-face, by telephone, email and web chat in a busy service working across three districts. If you have advice experience, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
Applicants need to be:
- Computer-literate, although training on our case recording systems will be given.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Be confident and adaptable with a commitment to working in a busy multi skilled team.
- Experienced in providing remote advice from home.
- Confident in working to performance targets.
- Have the ability to plan and organise your work
What’s in it for you?
You will be working for a well-respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.
We truly value our colleagues – and we show that in what we offer. These range from hybrid working arrangements upon successful completion of probation and generous leave entitlement including bank holidays and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
How to apply
For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/
Send your CV and cover letter to recruitment@citizensadvicessw.org.uk
Closing date: 12 noon November 23 2026
Please note that we reserve the right to close the application process once we have found the right candidate or if we have received a high volume of applications.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently
If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.