Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
The Legal department is looking to recruit a driven and successful caseworker in the telephone advice team (TAS). The role will be to deliver telephone advice to clients with housing and housing related debt matters.
To apply: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-caseworker-tas
We are looking for someone who:
Has excellent communication skills
Can manage own time effectively with a keen eye for detail
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Has worked in a public-facing role
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
To interpret information and present options to clients
Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
28 days entitlement plus bank holidays pro-rata
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month’s full contractual pay for maternity, upon meeting qualifying criteria
The essentials
Salary: £26,436.80 to £27,108 (actual salary based on 40-hour week) depending upon experience
Hours: 40 hours per week (full-time)
Location: Marble Hall, Derby with possibility of 1 day home working after completing a successful 3-month period
Contract: fixed term until 31 August 2028
Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process – https://www.citizensadvicemidmercia.org.uk/work-with-us
To apply – applications only
apply here:https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-caseworker-tas
Closing Date: 25 September 2026
Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
We reserve the right to close the advert once a suitable candidate has been appointed.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.